VACANCY: Part Time Evening Collections Agent – Leeds

Job Title: Part Time Evening Collections Agent Status: Permanent / Part Time. Ideally Monday to Friday 4pm to 8pm and Saturday 9am to 3pm Company: Debt Recovery Location: Leeds Salary: Full Time Salary is £18,200 plus Bonus and Benefits – Will be Pro Rata to Part Time Hours   Ideally part time hours will be Monday to Friday 4pm to 8pm and Saturday 9am to 3pm however; there is some flexibility to agree similar hours during the evening and Saturday.   Main Function of Job Achieve individual and company KPI’s Progress cases through telephone and written collections Assess and agree affordable repayment plans Undertake income and expenditure to ensure optimum repayment…

JOB VACANCY: Vulnerable Customer Care Executive – Leeds

Job Title: Vulnerable Customer Care Executive Status: Permanent / Full time Company: Law Firm Location: Leeds Salary: £16,000 to £17,500 Depending on Experience and Benefits   Summary   We are looking for empathetic and understanding individual who has experience of working with vulnerable customers including those in financial difficulties.   Vulnerable customers may include: elderly, mental health, critical illness and financial hardship.   The role involves both telephone and administration duties within a debt recovery team.   Main Function of Job Achieve individual and company KPI’s Progress cases through telephone and written actions in line with policies and procedures Work with third parties such as debt advice/management organisations Treat customers fairly Review individual circumstances and make decisions within…

JOB VACANCY: Credit Control Officer – Liverpool

Job Title: Credit Control Officer Status: Permanent / Full Time Client: Lender Location: Liverpool (City Centre) Salary: £15,000 to £20,000 Depending on Experience     About our Client Our client is a UK based digital finance company that provides short term loans to consumers.   Launched in May 2015 they are a new company, with highly experienced staff who have passion for customer service and acting fairly, reasonably and responsibly in all their dealings.   They want to be different and to stand out from the competition by being innovative and doing things because they believe it’s the right thing to do rather than waiting for the regulators to impose any…

JOB VACANCY: Customer Service Agents – Leeds

Job Title: Recoveries Agent Status: Permanent / full time (35 hours). MUST be able to work some evenings and weekends and Bank Holidays as part of a rota Location: Law Firm in Leeds city centre Salary: From £16,500 plus benefits   Summary   If you have strong customer service or sales experience in any industry whether telephone or face to face and are looking for a new challenge, this role could be for you.   We are looking for Recoveries Agents to join a law firm in Leeds city centre. You do not need to have experience of collecting personal or business debts as full training will be…

JOB VACANCY: Litigation Support Executive / Junior Paralegal – Leeds

Job Title: Litigation Support Executive / Junior Paralegal Status: Permanent / Full time Client: Law firm (Debt Litigation) Location: Leeds City Centre Salary: From £14,000 plus Benefits   Main Function of Job Achieve individual and company KPI’s Process all tasks as delegated to you Manage a caseload ensuring all files are kept up to date Administration tasks including scanning of documents, attaching documents to case management system and general office duties Opening files electronically, including regular high volume uploads from bulk clients Preparation of post both internal and external Data cleansing and conflict checks Supporting the maintenance of storage system   This list is not exhaustive.   Skills Required Excellent communication skills (verbal and written) Basic skills with Word,…

JOB VACANCY: Call Quality Analyst (Collections) – LEEDS

Job Title: Call Quality Analyst (Collections) Status: Permanent / Full time Client: Law firm Location: Leeds City Centre Salary: Competitive plus Benefits   Main Function of Job Achieve individual and company KPI’s Process all tasks as delegated to you Monitor and evaluate telephone calls, internet interactions, email interactions, case management system processing and associated system documentation Provide call feedback to collectors and management Identify key issues and trends and provide feedback to training department and management Identify and recommend system and process improvements Provide management information including reports Participates in the creation of quality assurance policies, procedures and metrics Supporting the maintenance of storage system   This list is not exhaustive.   Skills Required Previous experience of conducting collections…