VACANCY: Collections Agent (Leeds)

Job Title: Collections Agent

Status: Permanent / Full time. MUST be able to work evenings (to 8pm) and 1 in 4 Saturday’s as part of a rota

Company: Law Firm

Location: Leeds

Salary: £18,200 plus Bonus and Benefits

To be considered for this role you MUST have at least 6 months recent experience of working as a Collections Agent within a Consumer FCA regulated industry.

Main Function of Job

  • Achieve individual and company KPI’s
  • Progress cases through telephone and written collections
  • Assess and agree affordable repayment plans
  • Undertake income and expenditure to ensure optimum repayment levels and affordability assessments are met
  • Proactively manage payment defaults ensuring recovery levels are maintained
  • Deal with queries including disputes and complaints
  • Recognise vulnerable consumers (Treating Customers Fairly)
  • Update and maintain the customer account management systems

This list is not exhaustive.

Skills Required

  • At least 6 months experience within a consumer FCA regulated collections/recoveries environment
  • Telephone experience
  • Excellent communication skills (verbal and written)
  • Strong negotiation and influential skills
  • Knowledge of Regulation and Guidelines (FCA and TCF)
  • Skills with Word, Excel and Internet
  • Ability to organise and prioritise own workload
  • Strong attention to detail
  • Working on own initiative and as part of a team

If you would like to be considered for this position then please email your CV to Yasmin in the first instance.

Telephone: 07980298786 Email:

Due to the high volume of applications we receive if you have not heard from us within 14 days then your application has been unsuccessful.